eir Senior Management Conference
The 2015 Management conference was the first time since 2013 all top management (400 managers) from across the business were brought together in a formal conference environment.
The agenda was heavily centred on the customer with the theme of the conference being “Customer First”. A key element for this conference was to make it interactive for all guests while also showcasing key content to reflect the journey for the coming year.
Skills: Conference Management
Pluto utilised a large 20 meter screen with capabilities for multiple projections along with showcasing content via moving graphics, VT content, camera relay and bespoke animations specific to the event. Also incorporated into the conference were interactive keypads and an SMS automated system for sending questions to the SMT for Q&A panel discussion at the end of the event.
Customers who were currently experiencing problems with eircom were also invited to attend part of the event called the customer workshop where each customer was seated with 9 eircom staff members to discuss the issues they were experiencing and the customer service they were receiving during that time.
Claire Byrne MC’d the event and facilitated the Q&A session and panel discussion and Frank Dick was brought in to motivate attendees throughout the day.
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